Returns, Alterations & Exchanges

1. 7-Day Alteration & Exchange Window

Customers have 7 calendar days from the recorded delivery date to request an alteration or size exchange via their Customer Account Portal or by messaging our WhatsApp support.

2. Eligibility Criteria

To qualify for an exchange, alteration, or return:

• Garments must be unworn, unwashed, and undamaged with all original tags and fabric labels attached.
• Garments must be returned in their original keepsake gift box and protective packaging.
• Ready-to-wear standard sizes (XS–XL) are eligible for return and full refund if notified within 7 days.
• Custom orders stitched to your personal measurements are eligible for complimentary alterations to achieve your desired fit.

3. Doorstep Pickup & Process

Once your request is logged, we schedule our courier partner to collect the package directly from your doorstep. There are no reverse shipping charges for approved alteration or exchange requests in India.

4. Refund Processing Timeline

Upon receipt and quality inspection at our Mumbai workshop, approved refunds are initiated within 24 to 48 hours back to your original payment method (Razorpay / Bank / Card). Depending on your banking institution, funds typically reflect in your account within 5 to 7 business days.

5. Assistance & Concierge Inquiries

For immediate assistance with a fitting or return request, reach out to our concierge at concierge@ramyadesigns.com or message us directly on WhatsApp at +91 92145 17402.